Thank you for shopping with OG Star. We value your trust and aim to ensure your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.

This Returns and Refunds Policy outlines the terms under which returns, cancellations, and refunds are accepted for purchases made through OG Star’s official channels.

1. Definitions

• Company refers to OG Star, operated by SPPL, with its registered address at S-24, Pocket S, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020.
• Goods refer to any washing machines, coolers, or related products sold under the OG Star brand.
• You refers to the purchaser of Goods, whether an individual consumer or a legal entity.
• Order means the transaction initiated by You to purchase Goods from OG Star.
• Website refers to our official site: https://ogstar.in

2. Cancellation Policy

You may cancel your order within 7 calendar days from the date of delivery.

To request cancellation, please contact us via:

• Email: consumercare@ogstar.in
• Customer Support Page: https://ogstar.in/

If your cancellation request is approved, we will process the refund within 14 business days of receiving the returned product, using the original mode of payment. No additional charges will be applied for processing the refund.

3. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 7 days of delivery.
• The product must be unused, in its original condition, and in original packaging.
• A valid proof of purchase/invoice must be provided.

4. Non-Returnable Products

Returns will not be accepted in the following cases:

• Products made to order or personalized.
• Products that are not suitable for return due to health/hygiene reasons (e.g., opened appliances that have come in contact with water).
• Items that are damaged due to misuse, improper installation, or unauthorized repairs.
• Products that are no longer in sellable condition or have missing accessories or manuals.

5. Refund Terms

Once your returned item is received and inspected, we will notify you via email. If the return is approved:

• The refund will be processed within 14 business days.
• Refunds will be issued using the original method of payment.
• Sale or discounted items are not eligible for refunds unless required by applicable law.

6. Return Process & Shipping

You are responsible for the return shipping cost and risk. Please ensure the product is securely packed and shipped via a trackable and insured courier service.

Return Address:
OG Star – Returns Department
S-24, Pocket S, Okhla Phase II, Okhla Industrial Estate,
New Delhi, Delhi – 110020

We are not liable for any damage or loss during return transit. Refunds will not be processed unless the product is received and inspected.

7. Gifts

If the product was marked as a gift and shipped directly to you, any approved return will be credited via a gift voucher or credit note. If the item was not marked as a gift, the refund will be issued to the original purchaser.

8. Contact Us

For any questions related to returns or refunds, please reach out to our support team:

📧 Email: consumercare@ogstar.in
🌐 Website: https://ogstar.in